Why should I use RoomLab?
We offer a professional interior design service that is quick, easy, works to your budget, considers all your needs and your personal style. RoomLab was founded by an interior designer who believed that everyone should have access to great design and so Roomlab was born. We're enormously proud of our team who are dedicated to helping you make the most of your home.
How is RoomLab innovative and different from hiring a traditional Interior Designer?
RoomLab is primarily an online design service.
- We have a dedicated online platform that connects you to your chosen designer throughout the whole process making the whole process very quick and easy.
- Our tailored packages lets you be in control, there are never any hidden costs or lengthy time frames.
- Each of our packages includes an in-depth consultation call with your designer.
- The RoomLab team provides a complementary shopping service, which places orders and organises deliveries on your behalf.
- We offer a ‘Stay Happy’ Guarantee, so if you aren’t thrilled, we’ll fix it!
What does it cost?
We have different packages to suit everyone's needs. Every package is a one-time flat fee per room so there’s never any hidden costs.
Our Classic package is priced at £599 and is suited to a single room, as part of the package your designer will be able to work their design magic to transform the space and bring it to life by sharing moodboard, plans and 2-D visuals.
Our Premium Package is priced at £999 and is suited to a more open-plan area of your home, your designer will help with zoning those areas to create a cohesive space that works for your needs. As there is more space to be considered you will receive everything the Classic Package has to offer plus another visual and extended design time.
We do offer bolt-on services to our regular packages for items such as joinery, bathrooms and colour consultations. Please contact us at firstname.lastname@example.org so we discuss your requirements.
I’m really not tech savvy. Can I still use your services?
Definitely! Our site is made easy to use and communicate back and forth with your designer.
If you are ever in need of help, there are always helpful humans here to assist! Email us at email@example.com or give us a call 020 3318 4859, our office hours are Monday to Friday 9am - 6pm.
How long does a Project take?
Depending on your chosen package, you have 3 to 4 weeks design time with your designer. You should receive your final design between 10 to 21 days. We then provide you with up to 2 weeks of post-design support. You can see the timelines for each here on our homepage. If you ever need more time contact us at firstname.lastname@example.org and we will see what we can do, we’re here to help.
How do I apply for a position?
To find out more about becoming part of the RoomLab design team, please get in touch via contact with Hello@Roomlab.co.uk and we can have a chat with you.
If you can’t find what you’re looking for
Which package should I choose?
Roomlab’s packages are for rooms that vary in size and not quality. So if you have one room in mind, then a Classic Package is perfect for you.
When there is an open-concept floor plan, our service extends to each area you want to design. Let’s say you have an open living/dining space, then you’ll need to submit a project request for the spaces you want to include as you may require the Premium Package. For more details, please send photos of your space, dimensions and a floor plan (if available) to email@example.com and we can discuss this with you.
What’s included in my package?
Please see our pricing section to learn what's included in all of our packages.
What’s the Stay Happy Guarantee?
We want you to be happy with our service, so if you aren’t thrilled, we’ll fix it. Please contact us at firstname.lastname@example.org so we discuss with you and let you know about our refund policy.
Can I see examples of finished designs?
Yes, we have designer portfolios which showcase comprehensive photography of our work, alongside our website and socials pages.
Do we work all over the UK?
Do we take projects outside of the UK?
Can you provide other property services; (plumbers, painters etc)?
Yes, we have a highly experienced, reliable team providing a first-class service through Weaver for larger projects and For smaller works this is typically area dependent, please do send us an email email@example.com to see if we can point you in the right direction.
If you can’t find what you’re looking for
How will the designers know what I like?
The designers are professionals at creating spaces you will love to live in. They will work with you to understand your likes and dislikes. By answering questions and sharing inspiration in the initial design phase our designers will get to know your unique style. If you have one, send us your Pinterest board and we will help you bring it to life! When submitting the initial concepts, designers will work with your feedback and adjust the design to ensure it suits you, our designers are specialists and will work with your brief to create a bespoke design that will make you smile.
How often can I contact my designer?
From the moment you launch your project to when the final design package is delivered, you have complete access to your designer. Collaboration is key here, so don’t hesitate to ask questions to your designer or provide feedback. You can contact them via our online platform as many times as you like during the life of your project. Also, you can always access our customer experience team, don’t be shy to get in touch; firstname.lastname@example.org.
What can I do if i’m not happy with my designer?
Please get in touch! Email us at email@example.com or give us a call 020 3318 4859, our office hours are Monday to Friday 9am - 6pm. We will discuss with you in detail how to change designers.
If you can’t find what you’re looking for
Personalised shopping service
What’s the Personalised Shopping Service?
Our team will place all your orders and track the deliveries on your behalf, right to your door - keeping you updated throughout. Whatever you choose from your final shopping list can be ordered through us at our trade discount prices. We will then keep you updated on final costs, delivery details and take away any stress and save you time.
You are by no means obliged to purchase everything from your shopping list. You can pick and choose certain items or none at all. However we include this service as it saves you time and money. So it's a bit of a no brainer really.
Please note that this is a service only available to users of the United Kingdom & all deliveries will come directly from retailers. All shipping & delivery costs from retailers will be passed on to you but we charge no handling fees.
When will my items purchased through the Personalised Shopping Service arrive?
It will depend on the availability and shipping timeframes of the retailer. The RoomLab team will collect all shipping and tracking info and send it to you.
General delivery conditions
For our personalised shopping service, each of our retailers has their own delivery times and delivery costs, we'll share these with you when you have chosen your items post design time.
Roomlab also offers consolidated delivery for all our customers, so if you would like this service, please get in touch with the customer service team and they will talk you through the process and cost.
Roomlab also offers White Glove Delivery with Installation, where we will organise for your orders to be collated, checked, delivered and unpacked for you all on the same day! please get in touch with Hello@roomlab.co.uk to organise this.
Track your Order
You will be able to track the status of your order by clicking on the link provided in your order acknowledgement email. We may not always be able to provide you with a tracking number depending on the circumstance of the delivery company.
We do everything we can to ensure that products reach you in the pristine condition we expect them to be in. Please contact our customer service team by emailing firstname.lastname@example.org if you have received a product that is not up to scratch. We will take you through how to action your return.
Shopping with us
As part of your stunning final design you will receive a product list with each of the final items and the costs. You can chose to go ahead with your designer full list of recommendations or cherry-pick which items you would like. We will then order on your behalf, our delivery options are outlined below.
For all other Roomlab Services, we can offer personalised invoices, please contact email@example.com or your customer service correspondent for assistance.
If you need any extra support or have any questions, please feel free to get in touch with our Customer Service Team.
No quibbles returns
We know that you will love our products as much as we do, but just in case you change your mind, we will be more than happy to offer a refund or exchange at any time during the 14 days from delivery. Please just make sure not to damage the products as they must be in a resalable condition and we require the original packaging so we can give them a brand new home.
Adequate floor protection?
Please ensure you have adequate covering to protect your lovely home flooring and carpets.
Access to the property?
There is nothing worse than having your products delivered just to find it doesn’t fit in or around your home. Always bear in mind the route that any products will have to journey to nest in your lovely home.
Access Issues and Customer Declaration?
We encourage our drivers to go above and beyond for all our customers, but sometimes their dedication to help may result in accidental marks if the access is narrow. You may be asked to sign a declaration saying that you understand and are happy to proceed with the unlikely chance that something may get damaged. If you would prefer not to sign it then we will only be able to deliver goods to your front door.
Terms and Conditions
Information About Us – RoomLab.co.uk is a website operated by ROOMLAB Limited. We are registered in England and Wales under company number 10224247 and have our registered address at 52 High Street, Pinner, Middlesex, HA5 5PW. Our VAT Number is 298896309.You may contact us at this address or by email through the contact us section at RoomLab.co.uk or call us on 020 3318 4859. Lines open Monday to Friday 9am to 5pm.
Terms of Sale – Our Products are designed for residential use and we do not make any guarantees or warranties about their performance in a commercial environment. We will have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.
All purchases are non-transferable, and once purchased you may not be issued a refund. This is up to our discretion.
Before ordering from us, please make sure the you have checked your ability to receive the Products ordered. Make sure that the products will pass freely into the room of choice.
The prices shown are inclusive of any value added tax or sales tax. All orders for products are subject to availability of those products and the materials for making the products. We will inform you as soon as possible after receiving your order if, for any reason, the Products you have ordered are not available.
If any of this information changes, we will tell you by updating the Terms and Conditions at RoomLab.co.uk